← Home
Plans & pricing
Every plan has a fixed service fee plus a clear product budget (if we buy).
Read who pays what before booking — especially for non-returnable items.
Starter
Basic UX Audit
Browse + checkout friction (no purchase)
₹1,499
₹2,499
service fee only
Service₹1,499
Product budget₹0
We buy product?No
Return test?No
~3 days · New D2C stores fixing conversion before heavy ad spend
- ✓ Anonymous browse of your store / product page
- ✓ Mobile + desktop first-impression notes
- ✓ Checkout flow mapped up to payment screen (we do not pay)
- ✓ Trust signals & listing honesty checklist
- ✓ Partial scorecard: Discovery, PDP, Checkout
- ✓ Written report + top 5 fixes
No product purchase. Best when you only need conversion/UX feedback.
✦ Book for ₹1,499
Most popular
Full Journey Shop
Real secret purchase → delivery → unboxing
₹3,499
₹4,999
service fee only
Service₹3,499
Product budget₹1,500
We buy product?Yes
Return test?No
~7 days · Brands that want the full “would a real buyer trust us?” truth
- ✓ Everything in Basic UX Audit
- ✓ Real paid order as a secret customer
- ✓ Shipping promise vs reality timeline
- ✓ Packaging & unboxing photo evidence
- ✓ Product quality vs listing claims
- ✓ One post-order support test (chat/email)
- ✓ Full 7-pillar scorecard (returns pillar N/A or policy-only)
Service ₹3,499 + product float up to ₹1,500. Over ₹1,500 → you fund the difference before purchase. Return/refund stress test is NOT included (see Return Audit).
✦ Book for ₹3,499
Deep dive
Return & Refund Audit
Full journey + return/refund stress test
₹5,999
₹8,999
service fee only
Service₹5,999
Product budget₹2,000
We buy product?Yes
Return test?Yes
~12 days · Stores with high return rates or weak post-purchase ratings
- ✓ Everything in Full Journey Shop
- ✓ Real return initiated as a customer
- ✓ Policy clarity, pickup/drop, hidden fees
- ✓ Refund timeline & support quality
- ✓ Would-I-buy-again verdict
- ✓ Full returns pillar scored
Requires a returnable product. Service ₹5,999 + product float up to ₹2,000. Non-returnable goods → we will not book this plan without a returnable substitute SKU.
✦ Book for ₹5,999
Strategy
Competitor Pack
You + 2 competitors, same scorecard
₹9,999
₹14,999
service fee only
Service₹9,999
Product budget₹3,500
We buy product?Yes
Return test?No
~14 days · Founders preparing pricing, ads, or product refreshes
- ✓ Full Journey on your store (within shared product budget)
- ✓ Light journey on 2 competitors (browse + optional low-cost buy)
- ✓ Side-by-side comparison table
- ✓ Where they win & how to beat them
- ✓ Board-ready summary
Service ₹9,999. Combined product budget ₹3,500 across all three shops. Prefer returnable, low-mid ticket SKUs for clean comparison.
✦ Book for ₹9,999
India marketplaces
Marketplace ASIN Shop
Amazon / Flipkart / Meesho / Myntra listing audit
₹2,999
₹4,499
service fee only
Service₹2,999
Product budget₹1,500
We buy product?Yes
Return test?No
~7 days · Amazon / Flipkart sellers and brand owners on marketplaces
- ✓ Buy as a normal marketplace customer
- ✓ Listing honesty & image vs reality
- ✓ Seller reliability signals
- ✓ Packaging & counterfeit-risk notes
- ✓ Return window & policy traps (policy review; full return test optional)
- ✓ Marketplace-specific scorecard
Service ₹2,999 + product float up to ₹1,500. Full return stress test is optional add-on, not default.
✦ Book for ₹2,999
Ongoing
Monthly Retainer
2 Full Journey shops every month
₹5,999
₹9,999
/ month
service fee only
Service₹5,999
Product budget₹3,000
We buy product?Yes
Return test?No
~30 days · Growing D2C brands shipping frequent releases
- ✓ 2× Full Journey mystery shops / month
- ✓ Priority scheduling
- ✓ Score trend over time
- ✓ WhatsApp updates
- ✓ Quarterly 30-min strategy call
- ✓ 15% off Competitor Packs
₹5,999/mo service + up to ₹3,000/mo product float for both shops. Unused shops don’t roll past 45 days.
✦ Book for ₹5,999
Flexible
Customized Plan
Fixed fee per order · seller funds 100% of product
₹2,499
₹3,999
service fee only
Service₹2,499
Product budget₹0
We buy product?Yes
Return test?No
~10 days · Sellers with non-returnable catalogues, high ASP, or multi-SKU custom audits
- ✓ Fixed service fee per mystery order (same every time)
- ✓ You choose any SKU — returnable or non-returnable
- ✓ You fund product + shipping in full (deposit before buy)
- ✓ Secret purchase, unboxing evidence & support test
- ✓ Full scorecard tailored to your brief
- ✓ Ideal for high-ticket, beauty, custom, or marketplace non-returnables
Service ₹2,499 / order only. Product price is NEVER included — seller pays product deposit (and top-ups). Perfect when product is non-returnable or expensive.
✦ Book for ₹2,499