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Sample report

Anonymised example for a mid-size Indian D2C fashion brand. Paid reports look like this — with your URLs and evidence.

SAMPLE · Full Journey Shop

Brand X — Shopify store

Shopped from Delhi NCR · Mobile + desktop

70/100

Verdict

Solid product, leaky checkout trust. Photography is strong; late shipping fees and slow support will cap conversion and repeat rate.

Pillar scores

Discovery & first impression7/10
Product page honesty14/20
Checkout experience10/15
Fulfillment & shipping11/15
Product quality15/20
Customer support7/10
Returns & refunds6/10

Top 5 fixes

  1. Reveal shipping cost before the last checkout step.
  2. Add a clear size chart with body measurements.
  3. Photos show navy; delivered item was black — fix variant accuracy.
  4. Support replied in 9 hours; aim for under 2 on order days.
  5. Link return policy on PDP and order confirmation emails.
✦ Book a shop — from ₹3,499